After logging into the website, you can view all your order information in the [Order Center].

If you need any further assistance, please contact us through the following methods:

Phone: 4009209201021-67698129

E-mail: sales@fulicarpet.com

China: Transportation costs will be calculated based on the mode of transportation and destination; Some products offer free shipping services.

Other countries: Transportation costs will be calculated based on the mode of transportation and destination.

The estimated delivery time may vary depending on the product and shipping address. After placing a successful order, the customer service team will send you the logistics tracking number for inquiry, or contact us to check the delivery time for you.

After payment, an order will be generated, and the customer service team will confirm the order information within 24 hours and contact you for confirmation.

Yes, after the product is successfully shipped, the customer service team will send you the logistics tracking number via email. You can check the transportation status based on the logistics tracking number.

If your car cushion is damaged upon arrival, please contact our customer service team immediately. And provide a detailed description of the order number, product photos, and related issues. We will assist you in handling after-sales service.

Usually, based on the type and size of car mats, we roll up or spread the carpet, protect the inner layer with bubble wrap, and then place it in a cardboard box or woven bag. If customers have special requirements for packaging, we will package according to their different needs. Please contact our customer service personnel for specific transportation plans.

This platform supports two payment methods, Alipay and WeChat, to provide users with more convenient and diversified payment options to meet payment needs in different scenarios. If there are other payment methods required, you can contact customer service for negotiation.

Currently, EMI payment is not supported.

We use industry standard encryption and secure payment gateways to protect your payment information.

Only one payment method can be selected for a single order.

If your payment is rejected, please check if your payment information is filled in correctly or try using another payment method. If you have any other payment issues, please contact customer service for assistance.

If you need to issue an invoice, you can send the invoice information to customer service. After the finance team successfully issues the document, they will send you an email.

If payment is not made after placing the order, you can change the payment method.

If you need to cancel the order, please contact customer service and provide information such as the order number and reason for cancellation. Our customer service team will verify the situation within 24 hours of receiving the application and inform you of the result via email.

Cancelling an order incurs no fees.

After your order cancellation is processed, the customer service team will send you a confirmation email. If you have not received this email, please contact our customer service team.

Refunds for cancelled orders are usually processed within 7-10 business days. The refund amount will be refunded to the original payment channel.

Contact customer service: Please use our customer service email sales@fulicarpet.com

Provide proof: Please provide the order number, product photos, and a detailed description of the relevant issues.

Waiting for review: Our customer service team will review your application within 24 hours of receiving it and notify you of the review result via email.

Refund or exchange: Once we receive the returned product and confirm that it meets the return and exchange conditions, we will arrange for you to negotiate after-sales service. If there are any issues with the product, such as damage, we will arrange for professional personnel to negotiate with you.

As customized products are made according to your needs, refunds and returns are not allowed unless there are manufacturing defects or errors.

If you receive damaged, defective, or non ordered car mats, please contact customer service immediately and provide the order number, product photos, and detailed description of the issue. We will verify the situation and solve the problem for you.

We are always committed to restoring the true colors of car cushions as much as possible through high-precision shooting and professional color matching. However, due to differences in screen display effects of different devices and lighting conditions in actual usage scenarios, the final colors may have slight deviations. We suggest that you refer to multi angle detailed images or contact customer service for consultation details.

We are constantly improving our car model library. If your car model is not on the list, please prepare the vehicle information and contact our customer service team for assistance.

The delivery time for customized car mats usually ranges from 1 week to 5 weeks, depending on the complexity of the design and the choice of craftsmanship. Usually, the customization cycle for high-end handmade car mats is about 30 days, while the customization time for ordinary standard products is about 1 week.

Sure, if you have any design plans or inspirations, please feel free to contact our customer service team at any time. We will provide you with one-on-one exclusive customized car cushion services.

We will deepen the pattern and adapt the materials according to your requirements and budget, usually within 3-5 working days.

We will match different materials and processes according to your budget space. Materials: wool, Australian wool, polyolefin, ECONYL， If there are other material requirements, you can also contact customer service personnel for communication. The craftsmanship of car mats varies depending on the pattern. Please contact our customer service personnel for specific solutions.

Customized carpets are made according to your specifications, therefore, refunds and returns are not possible unless there are manufacturing defects or errors. Please carefully review all details before completing the order.

Clean with cold water and neutral detergent solution; Steam cleaning technology can also be used to restore higher circuits. Do not use any grinding brushes, bleaching agents, solvents, and do not do professional dry cleaning.

Using a vacuum cleaner to remove dust and debris is an excellent way to maintain regular cleaning. For deeper cleaning, please use an adjustable height vacuum cleaner and consider using a handheld vacuum cleaner without brushes or interior accessories.

From the date of purchase, if there are any product problems caused by manufacturing defects, the warranty is valid for 2 years. The warranty period takes effect from the date printed on the receipt or sales order. When you request warranty service from us, we may ask you to provide proof of purchase. The warranty service is non transferable and only valid for the original buyer. The warranty scope covers after-sales service after inspection and acceptance by FULI+or its agents during the warranty period.

We have exhibition halls in Shanghai and Shenzhen, Guangdong respectively, and welcome you to experience them.

LG026/LG038, LG Floor, Xiyingmen International Building Materials Brand Center, No. 407 Yishan Road, Xuhui District, Shanghai

Phase I of Meiyuan Road Art Exhibition Center, Luohu District, Shenzhen, Guangdong Province, China 912/913

Welcome to call our customer service team at 4009209201021-67698129 or send an email to sales@fulicarpet.com We look forward to providing you with assistance!